Frequently Asked Questions
Please feel free to send us a message.
What are the delivery charges for orders from the Online Shop?
Free shipping by Hong Kong Post or SF Express self pick-up.
Flat shipping rate HKD100 for orders under HKD1000 and free shipping for purchase above HKD1000.
Which payment methods are accepted in the Online Shop?
We accept Paypal and credit card payment.
How long will delivery take?
Product will be packed and shipped in 2 working days and normally delivery within Hong Kong is 2 days. For international shipping, delivery ranges from 4 to 14 working days to most cities.
How secure is shopping in the Online Shop? Is my data protected?
All payment is handled by third party that is Paypal or Stripe. No personal information will be kept in our web servers.
What exactly happens after ordering?
We will update your order status by email and once it is shipped out by courier or Hong Kong Post. Please wait for your parcel and feel free to share your reviews after you receive it.